1 reviews | Active since Aug 2021
Worst Customer Service
I bought something at Dress Your Tech and according to me I chose the correct address for them to deliver it at but it picked up a different address and I went on to their website to change the address with no luck whatsoever and I than proceeded to call through to their office on Friday the 04/10/2025 and spoke to one of their consultants who assured me that the address was changed and it would be delivered at my address. this morning on the 08/10/2025 I receive an sms and email that they going to deliver it at that wrong address that I changed and I proceeded to call them again, I spoke to an agent who was unable to assist me and I politely asked to speak to his manager Neil Khumalo with the hope that he can assist and informing the driver of the address change but who literally told me that he can't. What company in 2025 is unable to assist with such a simple request and telling me that it is their procedure, at times we need to break normal procedure to assist the client as best that you possibly can. I have never in my life had such bad customer service where the manager is not willing to assist, it was not such a difficult thing to do and also as a customer we are prone to making mistakes, so they do not allow for their processed that customers will make errors from time to time and I am sure I am not the first one to do this but yes, I doubt that I will ever use their services ever again
Kind regards
Digital Planet
Kind regards
Digital Planet
Thank you for the response but it really doesn’t help now because you say that the parcel has been collected at the pick-up point, does this mean it has been delivered
And even so, I fail to understand how you can deliver my parcel at a place where they don’t even know me, how am I suppose to get the place if you haven’t notified me that it has been delivered
And also if I have to go to that place, what guarantee do I have that they will give me the parcel and what problems will I pick up their
It was a simple request to have my address changed and now I will have to face whatever comes my way and if I will even get the parcel and if I do get it, in what condition will I get it
Manager’s have been placed in positions where they are required to make executive decisions from time to time and I feel that Neil Khumalo failed dismally in that regard
You need to send your staff and that includes your seniors for training on how to handle complex situations and in my honest opinion, this issue of mine wasn’t even it
I don’t have my parcel and I don’t even know if I will get my parcel
Thank you for the response but it really doesn’t help now because you say that the parcel has been collected at the pick-up point, does this mean it has been delivered
And even so, I fail to understand how you can deliver my parcel at a place where they don’t even know me, how am I suppose to get the place if you haven’t notified me that it has been delivered
And also if I have to go to that place, what guarantee do I have that they will give me the parcel and what problems will I pick up their
It was a simple request to have my address changed and now I will have to face whatever comes my way and if I will even get the parcel and if I do get it, in what condition will I get it
Manager’s have been placed in positions where they are required to make executive decisions from time to time and I feel that Neil Khumalo failed dismally in that regard
You need to send your staff and that includes your seniors for training on how to handle complex situations and in my honest opinion, this issue of mine wasn’t even it
I don’t have my parcel and I don’t even know if I will get my parcel