WHEN INTERNAL PROCESS LOOSES CUSTOMERS BE WARNED

There was a problem with my collection of the order, and it was sent back to dress your tech by the nominated Pargo pick up depot (Clicks). This was in MAY '26. I followed up with a call and was told that there are processes and while the goods were returned to Dress Your Tech, a credit would be issued and I would be notified via e-mail so I can reorder. I again called two weeks later hoping process had taken place. I was advised again politely that there are processes In June I wrote again and again in later June. I received a CRM generated e mail to my request for their internal process to be finalised which stated merely "hoping my query was resolved". I have called three times. (please check recordings) NOW it is the END OF JULY and I have not received a credit to reorder. POLITE BOT-STYLE SCRIPTED CALL CENTRE BUT POWERLESS TO RESOLVE OR ASSIST- due to "internal processes that I must understand have to be followed"....hmmm There are no controls to ensure effective reverse logistics and credits so that customers can obtain resolution for goods not collected by customers and returned to the seller.