ED
Edward D
1 reviews | Active since Mar 2015
15 Jan 2026, 17:17
Mickey Mouse company
Absolutely horrific experience.
Ordered on the 7th Jan 2026 up until today my order status says status unavailable.
I tried calling this company since last week.
Phone rings between 9 and 5 and after 5pm conveniently it says Office hours are closed.
Sent emails
First response they can't track my order and will "escalate" to the courier company
Two days of them escalating still nothing.
Today, they just copy and pasted the previous bull**** message of waiting for the courier company.
Asking why I can't reach the via phone call, rather tell me to give them a time when I am available
How @Telkom is linked to this mickey mouse company is beyond me.
I want my refund and stop sending Chatgpt email responses
Helpful (0)
Replies (6)0
Replies (6)
Dress your Tech's replyOfficial
16 Jan 2026, 09:03Hi Edward,
Thank you for bringing this to our attention.
We acknowledge your concern regarding the order status reflecting as “unavailable” and the difficulty you experienced in reaching us telephonically. This is not the experience we want for our customers, and we sincerely apologise for the experience you have had.
We have escalated this matter to our team and will have a team manager to contact you this morning with an update on the status of your order.
Once again, we apologise for the frustration caused and appreciate your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We acknowledge your concern regarding the order status reflecting as “unavailable” and the difficulty you experienced in reaching us telephonically. This is not the experience we want for our customers, and we sincerely apologise for the experience you have had.
We have escalated this matter to our team and will have a team manager to contact you this morning with an update on the status of your order.
Once again, we apologise for the frustration caused and appreciate your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Digital Planet
Dress your Tech's reply16 Jan 2026, 09:03
Official
Hi Edward,
Thank you for bringing this to our attention.
We acknowledge your concern regarding the order status reflecting as “unavailable” and the difficulty you experienced in reaching us telephonically. This is not the experience we want for our customers, and we sincerely apologise for the experience you have had.
We have escalated this matter to our team and will have a team manager to contact you this morning with an update on the status of your order.
Once again, we apologise for the frustration caused and appreciate your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We acknowledge your concern regarding the order status reflecting as “unavailable” and the difficulty you experienced in reaching us telephonically. This is not the experience we want for our customers, and we sincerely apologise for the experience you have had.
We have escalated this matter to our team and will have a team manager to contact you this morning with an update on the status of your order.
Once again, we apologise for the frustration caused and appreciate your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Digital Planet
ED
Edward D's updateReviewer Update
16 Jan 2026, 09:13Hi
I sincerely hope that your team manager will call cause we can't believe a word that is stated on your website.
No explanation as to why your customers cannot reach you telephonically and your customer service agent just ignores my emails after the standard automated responses have dried up.
I had to buy a new cell phone cover cause the one I already bought is just not being delivered.
Why can't we contact you telephonically? Your agents are quick to respond to emails but can't answer the phone.
I sincerely hope that your team manager will call cause we can't believe a word that is stated on your website.
No explanation as to why your customers cannot reach you telephonically and your customer service agent just ignores my emails after the standard automated responses have dried up.
I had to buy a new cell phone cover cause the one I already bought is just not being delivered.
Why can't we contact you telephonically? Your agents are quick to respond to emails but can't answer the phone.
ED
Edward D's update16 Jan 2026, 09:13
Reviewer Update
Hi
I sincerely hope that your team manager will call cause we can't believe a word that is stated on your website.
No explanation as to why your customers cannot reach you telephonically and your customer service agent just ignores my emails after the standard automated responses have dried up.
I had to buy a new cell phone cover cause the one I already bought is just not being delivered.
Why can't we contact you telephonically? Your agents are quick to respond to emails but can't answer the phone.
I sincerely hope that your team manager will call cause we can't believe a word that is stated on your website.
No explanation as to why your customers cannot reach you telephonically and your customer service agent just ignores my emails after the standard automated responses have dried up.
I had to buy a new cell phone cover cause the one I already bought is just not being delivered.
Why can't we contact you telephonically? Your agents are quick to respond to emails but can't answer the phone.
Dress your Tech's replyOfficial
16 Jan 2026, 10:56Hi Edward,
Thank you for bringing the contact issue to our attention. We’ve asked the team to review internally.
Our team manager has since been in touch with you to discuss the status of your order, and we’re pleased to confirm that delivery is scheduled for early next week.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Dress Your Tech
Thank you for bringing the contact issue to our attention. We’ve asked the team to review internally.
Our team manager has since been in touch with you to discuss the status of your order, and we’re pleased to confirm that delivery is scheduled for early next week.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Dress Your Tech
Dress your Tech's reply16 Jan 2026, 10:56
Official
Hi Edward,
Thank you for bringing the contact issue to our attention. We’ve asked the team to review internally.
Our team manager has since been in touch with you to discuss the status of your order, and we’re pleased to confirm that delivery is scheduled for early next week.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Dress Your Tech
Thank you for bringing the contact issue to our attention. We’ve asked the team to review internally.
Our team manager has since been in touch with you to discuss the status of your order, and we’re pleased to confirm that delivery is scheduled for early next week.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Dress Your Tech
ED
Edward D's updateReviewer Update
16 Jan 2026, 15:11Just received this message after I was promised that I will receive my order on Monday, latest Tuesday.
Honestly, I am not even suprised!
Hi there! Were sorry, your (Snug Multi Angle Rotating Base Laptop Stand - Black (SNSTD-LAPRO-BK)) is currently out of stock. A refund has been processed and will be sent within 2-5 business days. If you have any questions, call on ***.
To send a message instead of calling me after the whole unpleasant experience is wild at this point.
Not even sure why you add your contact number if no one answers it.
Apparently, the calls wasn't answered cause agents were on the line for over 50 times for the last week.
I don't know who you guys are trying to fool at this point.
I should've known that I won't get my order after I received a 100 voucher for purchasing over 800 😏😂
Honestly, I am not even suprised!
Hi there! Were sorry, your (Snug Multi Angle Rotating Base Laptop Stand - Black (SNSTD-LAPRO-BK)) is currently out of stock. A refund has been processed and will be sent within 2-5 business days. If you have any questions, call on ***.
To send a message instead of calling me after the whole unpleasant experience is wild at this point.
Not even sure why you add your contact number if no one answers it.
Apparently, the calls wasn't answered cause agents were on the line for over 50 times for the last week.
I don't know who you guys are trying to fool at this point.
I should've known that I won't get my order after I received a 100 voucher for purchasing over 800 😏😂
ED
Edward D's update16 Jan 2026, 15:11
Reviewer Update
Just received this message after I was promised that I will receive my order on Monday, latest Tuesday.
Honestly, I am not even suprised!
Hi there! Were sorry, your (Snug Multi Angle Rotating Base Laptop Stand - Black (SNSTD-LAPRO-BK)) is currently out of stock. A refund has been processed and will be sent within 2-5 business days. If you have any questions, call on ***.
To send a message instead of calling me after the whole unpleasant experience is wild at this point.
Not even sure why you add your contact number if no one answers it.
Apparently, the calls wasn't answered cause agents were on the line for over 50 times for the last week.
I don't know who you guys are trying to fool at this point.
I should've known that I won't get my order after I received a 100 voucher for purchasing over 800 😏😂
Honestly, I am not even suprised!
Hi there! Were sorry, your (Snug Multi Angle Rotating Base Laptop Stand - Black (SNSTD-LAPRO-BK)) is currently out of stock. A refund has been processed and will be sent within 2-5 business days. If you have any questions, call on ***.
To send a message instead of calling me after the whole unpleasant experience is wild at this point.
Not even sure why you add your contact number if no one answers it.
Apparently, the calls wasn't answered cause agents were on the line for over 50 times for the last week.
I don't know who you guys are trying to fool at this point.
I should've known that I won't get my order after I received a 100 voucher for purchasing over 800 😏😂
Dress your Tech's replyOfficial
21 Jan 2026, 11:27Hi Edward,
Our team has advised that you wish to cancel your orders as the item on your order was out of stock.
We have requested for the order to be returned to our warehouse and will have our team action your refund as soon as possible.
Kind regards,
Dress Your Tech
Our team has advised that you wish to cancel your orders as the item on your order was out of stock.
We have requested for the order to be returned to our warehouse and will have our team action your refund as soon as possible.
Kind regards,
Dress Your Tech
Dress your Tech's reply21 Jan 2026, 11:27
Official
Hi Edward,
Our team has advised that you wish to cancel your orders as the item on your order was out of stock.
We have requested for the order to be returned to our warehouse and will have our team action your refund as soon as possible.
Kind regards,
Dress Your Tech
Our team has advised that you wish to cancel your orders as the item on your order was out of stock.
We have requested for the order to be returned to our warehouse and will have our team action your refund as soon as possible.
Kind regards,
Dress Your Tech
ED
Edward D's updateReviewer Update
21 Jan 2026, 11:43Hi
Please don't annoy me now, I have been trying to call you guys once again after your so called Customer Service Manager promised to make contact should there be any issues with my order.
I received an SMS to say my order was cancelled and will be returned cause there was no stock
THERE WAS STOCK ON THE 7TH Jan,
Failure to deliver my order, you want to tell me it is out of order and don't even have the decency to call me to inform me.
I asked them to hold on the other order cause I want both delivered at the same time but as usual this company and staff just do what they want to do and refuses to listen to their customers.
Only good at apologizing.
Your Customer Care Manager again promised to call me on Tuesday, today is Wednesday and still have not heard from him at all.
Your company and service delivery is more of an inconvenience than anything else.
I had to pay extra to buy a new screen protector and cell phone cover cause I can't walk with a new phone and I don't have that.
I want the refund ASAP it's been 2 weeks since I paid and the money was immediately deducted from my account so I expect the same to happen to this refund.
You can atleast train your staff to pretend that they care about their customers.
Please don't annoy me now, I have been trying to call you guys once again after your so called Customer Service Manager promised to make contact should there be any issues with my order.
I received an SMS to say my order was cancelled and will be returned cause there was no stock
THERE WAS STOCK ON THE 7TH Jan,
Failure to deliver my order, you want to tell me it is out of order and don't even have the decency to call me to inform me.
I asked them to hold on the other order cause I want both delivered at the same time but as usual this company and staff just do what they want to do and refuses to listen to their customers.
Only good at apologizing.
Your Customer Care Manager again promised to call me on Tuesday, today is Wednesday and still have not heard from him at all.
Your company and service delivery is more of an inconvenience than anything else.
I had to pay extra to buy a new screen protector and cell phone cover cause I can't walk with a new phone and I don't have that.
I want the refund ASAP it's been 2 weeks since I paid and the money was immediately deducted from my account so I expect the same to happen to this refund.
You can atleast train your staff to pretend that they care about their customers.
ED
Edward D's update21 Jan 2026, 11:43
Reviewer Update
Hi
Please don't annoy me now, I have been trying to call you guys once again after your so called Customer Service Manager promised to make contact should there be any issues with my order.
I received an SMS to say my order was cancelled and will be returned cause there was no stock
THERE WAS STOCK ON THE 7TH Jan,
Failure to deliver my order, you want to tell me it is out of order and don't even have the decency to call me to inform me.
I asked them to hold on the other order cause I want both delivered at the same time but as usual this company and staff just do what they want to do and refuses to listen to their customers.
Only good at apologizing.
Your Customer Care Manager again promised to call me on Tuesday, today is Wednesday and still have not heard from him at all.
Your company and service delivery is more of an inconvenience than anything else.
I had to pay extra to buy a new screen protector and cell phone cover cause I can't walk with a new phone and I don't have that.
I want the refund ASAP it's been 2 weeks since I paid and the money was immediately deducted from my account so I expect the same to happen to this refund.
You can atleast train your staff to pretend that they care about their customers.
Please don't annoy me now, I have been trying to call you guys once again after your so called Customer Service Manager promised to make contact should there be any issues with my order.
I received an SMS to say my order was cancelled and will be returned cause there was no stock
THERE WAS STOCK ON THE 7TH Jan,
Failure to deliver my order, you want to tell me it is out of order and don't even have the decency to call me to inform me.
I asked them to hold on the other order cause I want both delivered at the same time but as usual this company and staff just do what they want to do and refuses to listen to their customers.
Only good at apologizing.
Your Customer Care Manager again promised to call me on Tuesday, today is Wednesday and still have not heard from him at all.
Your company and service delivery is more of an inconvenience than anything else.
I had to pay extra to buy a new screen protector and cell phone cover cause I can't walk with a new phone and I don't have that.
I want the refund ASAP it's been 2 weeks since I paid and the money was immediately deducted from my account so I expect the same to happen to this refund.
You can atleast train your staff to pretend that they care about their customers.