Horrible experience at dress your tech

Absolutely terrible. I purchased an anker charger from them 8 months ago and it stopped working now , so I contacted anker as they offer an 18 month warranty however it expired before I purchased the item whilst it was still with dress you tech. I contacted dress your tech and the employee Mmaphefo Chaka told me that I should log a return on dress your techs site , so I did that, for almost two weeks I waited for an email to see if my return had been approved, finally last week Thursday they called me and told me that a driver will be sent out tomorrow (on that Friday) to collect the item , and that they trading hours are right up till 5pm. So I was finally relieved and made arrangements to take off from work so that I could be home for them to pick up the item , however they did not. On Monday I contacted them and they said “expect a driver within the next hour” , however nobody arrived , so yesterday ( Tuesday) I left them alone and gave them one last chance to prove themselves, I didn’t contact them and waited for a driver , however they didn’t show up, today when I tried to contact them , my calls were being declined , so I am absolutely angry , and I am stuck without a charger , I’ve been borrowing my colleagues chargers to charge my device at work and when I get home , my phones dead , because I have no charger I couldn’t charge it . I am still waiting for my charger to be collected and for me to be reimbursed wether by gifting me a dress your tech voucher or cash , I just need to get another anker zolo 33w charger. Lihle Hlatshwayo Was the employee that processed my return. I am very angry , can someone please inform Dress your tech , because besides hellopeter , the next step is to resort to social media.