DO NOT buy from Garnish.tech.

I purchased a UAG civilian MagSafe case for R 999.00 on 3 January 2024. The case was received on 10 January 2024. On 17 January I emailed Garnish. tech explaining that I am unsatisfied with my purchase due to teh following reasons: - The case does not support wireless charging. - The case looks secondhand. (Filthy).

On 18 January I called the customer service department. I explained the aforementioned and was advised on how to complete a return by Sibusiso. Shortly after, I called again, re-explained the situation, and was assisted by Tato. She stayed on the call until the rerturn was completed and explained the process in depth. Later in the afternoon, I received an email explaining my return was rejected for the following reasons: "Please read the box. this is a normal phone case." I immediately called and requested that I speak to a manager. the call was escalated to Annonette. I am annoyed because: 1) I called three twice, explained my concern, gave teh agents my order details, and was not once advised that the case I ordered does not support the functionality as requested. (Bear in mind I gave both agents a detailed explanation of my concern.) 2) On the description of this item, the following is noted: "Built-in Magnet module for MagSafe Charging". 3) The email response. An agent responded with " Please read the box. this is a normal phone case.", this is prude and ill-mannered with a lack of etiquette.... never mind the grammar... 4) the case looks second-hand.

I raised the above with Antonette on the 18th and called later in the afternoon to close this out. I was promised that we would close this out on Friday, COB. Today is Monday, 22nd January 2024, I called Anntonette and was advised that teh tech department has not yet responded (Never mind the fact they promise to reply within 1-2 hours of the escalation).

I mean if a company has the time to respond with "Please read the box. this is a normal phone case.", then surely you can respond to the customer and close out this query???

I want my refund. At this point, don't even replace the case. I do anything not to deal with such uncouth, unprofessional people. It is individuals such as this that give both the company and the brand UAG negative publicity.

I've used UAG on all my iPhones but Vodacom was out of stock, so I went online and made the worst purchase.