Absolutely disappointed with this no customer service

Absolutely disappointed with this service. I returned a faulty power bank that came with my iPhone 16 Pro Max bundle from Dress My Tech and was promised a refund in eBucks. It’s been over four months, and despite multiple follow-ups, there is still no refund or any meaningful update. The lack of accountability and poor communication is unacceptable. I expected far better.

I strongly advise against purchasing through FNB's "Dress Your Tech" offering—neither FNB nor Dress My Tech takes responsibility when something goes wrong, leaving customers stuck and unsupported.