Even in Death, contract cannot be cancelled

I have been a member with Dream Vacation since 2011.

My main reason for taking this was for my parents who has just retired. It was a small gift that I could give them for all of their hard work over the years. The package suited them, as using the points in off peak meant lots of mini vacations and they would not have to stress about taking leave. Heartbroken, my dad passed away suddenly in 2012. I continued to pay towards, the subs and loan account even though we had not used the points for the first couple years. I was unemployed for a period and continued to pay. I called dream vacations often and advised the accounts department that I cannot pay towards something that we used three times , more importantly, I needed to assist my mum financially after my dad passed away. I mailed through my dads death certificate in my mail and still no assistance with regard to cancelling the contract. The only response/advise the accounts team would mail me is a payment plan or a payment holiday. This does not help some-one that bought this has a gift for my parent who passed away. My countless telephone calls to the accounts team, fell on "deaf ears." They would keep telling me that they will speak to management about my situation and get back to me and I would not hear back from them until I call again and get the same response. Now I have been sent a letter advising that I have been handed over. Is paying towards points, that is not used more important that assisting my mum financially?

My advise to anyone is please be very weary when taking a contract with Dream Vacation, their after sales service and assistance is poor, to say the least. However when they want to sell you these points, they will call you have second!