contract cancellation

We were sold the package that was said to give us great value on the 3rd of September 2017. We had no time to review the package extensively and the agent (Reena) told us that was the last opportunity we had in East London. We were told the package allows us to enjoy bonus breaks. When we checked the website we noticed these breaks are very limited and are available in places we don't intend to go to. The offers are also hardly available during the times we have shutdown. I read the contract terms and they said we had 5 days to cancel.

I emailed Reena on the third day after signing the contract requesting cancellation of the contract. I didn't get any response. Tried to call her number and SMS her number but no answer was obtained. I tried to forward the matter to Dream It admin still didn't get any response.

If they don't cancel this contract, i'm going to reverse any debit order that will come from Dream Vacation Club. The agreement reference number was ********** .