HP
Herman P

1 reviews | Active since Jul 2016

25 Jul 2016, 20:41

Always fully booked

<p>We have been with dream vacation club for some time now and its the worst investment i have ever made!!! In the beginning with there proposal and sales pitch , everything sounds fantastic. But its not!!!!!!! U have to book some of the nice listed hotels a year a head to hopefully get accommodation. I am a business owner and one off my main problems is that i cant plan a holiday a year a head , if the opportunity knocks for an instantaneous brake away i have to grab it with both arms and them i have to pay for my vacation because " we are sorry sir but the hotel is fully booked ". Which i am sure will be the case over a skool holiday or December vacation. But middle of the month with an empty hotel where there is apparently no rooms available ........... Al i had to do is go to the front desk and ask them for a room, pay the amount due and i am booked in. When i asked the front of house staff whether they are busy with plenty of holiday makers they reply with " no sir , the hotel is only 30 % booked". So this is mind boggling because according to dream vacation club the hotel is fully booked. Don't know how u are supposed to use your points that will expire if there is never any hotels available of my own choosing??</p>

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Replies (1)
Dream Vacation Club
Dream Vacation Club's reply01 Aug 2016, 07:26
Official

Dear Mr Pieterse,

Our Retention Officer will be in contact with you shortly to assist and address any concerns you may have.

Thank you

DVC Team