Based on recent customer reviews, Dream Rewards presents a sharply divided customer experience. Many reviewers report unauthorised debit orders of roughly R140 appearing after loan comparison or application enquiries, alongside complaints about unreachable phone lines, unanswered emails and mandate cancellations dragging on for months or even years. Refund requests dominate this negative feedback. In contrast, customers who do reach the call centre praise named consultants such as Masana, Wandile, Nikitha and Theo for clear explanations, smooth cancellations and courteous, efficient help. Contactability and consent remain the core concerns.
Replied to 90% of negative reviews
Reply time on negative reviews: 278h 47m
TrustIndex
4.2
Ranking
#29
in Internet & Telecoms
Reply Time
278h 47m
NPS Score
-100
Recommended: Unlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 278h 47m
Nov '25 - Oct '26
Frequently Asked Questions About Dream Rewards
What do customers say about Dream Rewards?
Based on recent customer reviews, Dream Rewards presents a sharply divided customer experience. Many reviewers report unauthorised debit orders of roughly R140 appearing after loan comparison or application enquiries, alongside complaints about unreachable phone lines, unanswered emails and mandate cancellations dragging on for months or even years. Refund requests dominate this negative feedback. In contrast, customers who do reach the call centre praise named consultants such as Masana, Wandile, Nikitha and Theo for clear explanations, smooth cancellations and courteous, efficient help. Contactability and consent remain the core concerns.
Is Dream Rewards trustworthy?
Dream Rewards has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 38 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 278 hours 47 min. Hellopeter has tracked Dream Rewards across 62 total reviews. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2026
Fantastic product with amazing benefits
Fantastic product with amazing benefits. Provided with personal login details to utilize this incredible benefit.
1 reviews | Active since Feb 2026
Fantastic product with amazing benefits
Fantastic product with amazing benefits. Provided with personal login details to utilize this incredible benefit.
1 reviews | Active since Dec 2022
Misleading DebiCheck Mandate and Unauthorised Ongoing Deductions
I accepted this DebiCheck mandate while applying for a loan because I believed it was connected to the loan application. I was not clearly informed that I was signing up for a separate recurring paid service. Money continues to be deducted from my account, yet I do not know what service or rewards I am receiving. I demand immediate cancellation, a full refund of the deductions, and proof that the recurring charges were clearly explained to me before I accepted the mandate.
1 reviews | Active since Dec 2022
Misleading DebiCheck Mandate and Unauthorised Ongoing Deductions
I accepted this DebiCheck mandate while applying for a loan because I believed it was connected to the loan application. I was not clearly informed that I was signing up for a separate recurring paid service. Money continues to be deducted from my account, yet I do not know what service or rewards I am receiving. I demand immediate cancellation, a full refund of the deductions, and proof that the recurring charges were clearly explained to me before I accepted the mandate.
1 reviews | Active since Sept 2026
DREAM REWARDS
I'm so disappointed in Dream Rewards I feel like I'm hijacked. I'm theresia Booysen and I never app**** from Dream Rewards.
1 reviews | Active since Sept 2026
DREAM REWARDS
I'm so disappointed in Dream Rewards I feel like I'm hijacked. I'm theresia Booysen and I never app**** from Dream Rewards.