Poor service

Good morning to whom it may concern,

I would like to express my disappointment with regards to your service delivery and turn around time.

I had been paying monthly to have my debt review flag removed. My last payment was in the month of June. I was advised this process would take 6-8 weeks after last payment.

We are now in October, this means it is now 4 months. I have called numerous times and when I speak to Junaid I am being told that I will be provided with feedback. After several calls this never happens. Is it not good practice or good courtesy to keep your clients in the loop about progress?

I must say with myself working in a client servicing environment I am yet to see the pure lack in promise and service delivery I have seen with your company.

People agree to this process with yourselves because of wanting to move forward in life financially. I am unable to do this due to empty promises. The time this is taking is unacceptable and I need answers, otherwise I have paid for absolutely nothing.

I would like some answers on what is going on