Pathetic service!

Pathetic service. I had a leaking toilet which flooded my bathroom. I was told they would come at 8:30 the next morning. I called several times. I was told that a plumber was busy with a blocked shower drain and that he would come after. It took them over 2.5 hours. I eventually had to cancel my service. I will not pay anything. I am expecting management to call me. This is the worst service I’ve received in my life.