I paid for nothing, Your team did not know how to resolve the problem.

<p>I had a problem where the hot water taps started running slowly until no water comes out of the taps.</p> <p>I called drain surgeon as I have used your services several times in the past and I was very happy with it.</p> <p> <br />A team arrived on my premises. I explained to them that all of the hot water taps are affected. They were at my house for 4 hours, they got into the roof to look at the geyser and they checked the taps. After the four hours I was told that there is a blockage in the pipes in the walls and that they cannot fix it. The walls will have to be broken out to expose the pipes and all the pipes will need to be replaced.</p> <p> <br />I was told that they can do it but it can cost anywhere from R20 000 upwards but they will not plaster the walls.They turned off the water as hey said they can't do anything I paid the guys the call out fee and they left.</p> <p> <br />I was worried sick because that is a huge job and I don't have the money to do that. It also did not make sense to me that all the water taps were affected by one blockage, so I decided to get a second opinion. I called plumbers online 247 and they sent out a guy. He got into the ceiling looked at the geyser, d a look at the pipes and the taps. He was at my home for less than 20 minutes and told me that the problem is a worn pressure valve.</p> <p> <br />He told me there are no blockages in the pipes and he actually laughed at how silly a diagnosis like that was. I was not charged a call out fee and he did an obligation free quote wich I gladly accepted. He drove off came back with the part and normal waterflow was restored to all my hot water taps.</p> <p> <br />My question to you is, why in the world did I have to pay your team? They obviously did not know what they were doing. 4 hours and they give me a nonsense story. I know nothing about plumbing but the thought of a blockage in a pipe in the wall affecting all my hot water taps was absurd.</p> <p> <br />I had to call out another plumber who spent less than an hour at my premises and resolved the issue. I think that a full refund is due to me as your team wasted my time and my money and lots and lots of water.</p>