AZ
Andre Z
1 reviews | Active since May 2019
18 Aug 2022, 09:14
Great service….and then!
It seems there is a problem in the accounts dept. of many companies in SA at the moment. I got great service in unblocking the drains, paid immediately on site, and 3 days later I get a call saying I am still to pay R150 out standing, WHAT! I ask! Yes you must still pay R150. Well that’s actually a credit as you did not give the R150 discount as advertised by using your app. I paid in full as per invoice, then enquired about the discount and you sent me a R150 credit. So Drain Surgeon you owe me. And she still finished the conversation with when will I pay. Wake up please!
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Drain Surgeon's replyOfficial
18 Aug 2022, 10:58Hi Andre,
I am so sorry that you experienced the above, I will sort out the credit immediately and send you a zero statement, we are currently training a new employee in our accounts department and she was not aware of the discount. Thank you for the other positive feedback, we truly appreciate your business.
I am so sorry that you experienced the above, I will sort out the credit immediately and send you a zero statement, we are currently training a new employee in our accounts department and she was not aware of the discount. Thank you for the other positive feedback, we truly appreciate your business.
Drain Surgeon's reply18 Aug 2022, 10:58
Official
Hi Andre,
I am so sorry that you experienced the above, I will sort out the credit immediately and send you a zero statement, we are currently training a new employee in our accounts department and she was not aware of the discount. Thank you for the other positive feedback, we truly appreciate your business.
I am so sorry that you experienced the above, I will sort out the credit immediately and send you a zero statement, we are currently training a new employee in our accounts department and she was not aware of the discount. Thank you for the other positive feedback, we truly appreciate your business.