Drain Surgeon Roodepoort

Over a month ago, I contracted Drain Surgeon Roodepoort to carry out several repairs at a property.

One of the tasks was to replace the bath/shower mixer, which required removing a tile to access the pipework. Some time later, I received an invoice for payment. Before settling the amount, I contacted my tenant to confirm the work had been completed. She informed me that while the plumbing was done, the tile had not been replaced. The plumber had said he would return the next day to finish the job, but never did.

I emailed both accounts and the Roodepoort branch with photos and the invoice, but received no response.

Eventually, I messaged the branch owner or manager via WhatsApp. He sent me a few voice notes apologising and explaining that his tiler had been hospitalised. He assured me someone would be sent out and that the job would be completed by the following Monday. That was two weeks ago. No one has been to the property, and since then, he has stopped replying to my messages.

I have chosen not to call as I want a written record of all communication.

I also contacted Head Office, but four days have passed without any response.

Now, over a month later, there is still a hole in the wall with exposed pipes.

It’s unfortunate that I can’t upload the WhatsApp messages, voice notes, emails, and photos here to support my complaint.