1 reviews | Active since Oct 2012
Billed for incompetence / No response to emails
I called Drain Surgeon to unblock a sewer line. I booked a rooter. The plumber arrived late, without the rooter and could not unblock the line. An appointment was made for the next day. Once more they arrived very late. Again I called several times and was even promised a 10 % discount, which never materialised. I had to pay for a service which subsequently was successfully done by a different plumber. Drain Surgeon tried to unblock line from the incorrect inspection port. I have a strong case of incompetence on your part, which I mailed to several persons, including Kathy, the regional manager. Why is no one replying to my complaint. I have taken photo's, invited you to come and inspect but the only email from you, in capitals to boot has been \WILL GET BACK TO YOU". I am disgusted with the unprofessionalism and no acknowledgement or investigation of poor workmanship. Lets see if this evokes a response from you on a public platform. <br> <br> Alister<br> An aggrieved customer who was duped by the glorious testimonials on your website"""
We apologize for the delay in processing your refund, The Drain Surgeon Head Office received information that our Cape Town Franchisee had difficulty in getting your bank details. To the best of our knowledge the refund was processed approximately 10 days ago.
Please accept our apology in not being able to rectify your situation, Head Office will be investigating why alternatives were not identified, because we should never just give up, their is always a solution. Thanks for bring this to managements attention.
We apologize for the delay in processing your refund, The Drain Surgeon Head Office received information that our Cape Town Franchisee had difficulty in getting your bank details. To the best of our knowledge the refund was processed approximately 10 days ago.
Please accept our apology in not being able to rectify your situation, Head Office will be investigating why alternatives were not identified, because we should never just give up, their is always a solution. Thanks for bring this to managements attention.