1 reviews | Active since Apr 2015
Beware Drain Surgeon pricing
Our drain was blocked and we called Drain Surgeon. On the phone they quoted a total price of R945 excluding VAT per hour. They were prompt in arriving and the service was good enough. I promised to pay by EFT. They were busy for approximately 45 minutes and then the technician phoned his office to get the pricing. Preparing the invoice took almost as long as unblocking the drain! The technician obviously does not have authority to quote. He showed me the SMS from his head office: R1590 plus VAT which came to R1812.60. I paged through his invoice book and saw that there was no standard pricing and some customers were lucky enough to escape under R1000 (including VAT!) whilst I was obviously targeted for super profits. The technician stated he could not do anything about it - and, quite frankly, it was not his fault. He did his job. He informed me that they are \trying\" the new rate and if I write a comment on the invoice they may call. I wrote my unhappiness about this exorbitant rate on the invoice, but I would rather deal with people who price their services fairly and transparently and not try their luck on me. "
The Drain Surgeon Head Office has investigated the above incident and would like to report the following:
Prior to April 2016 our prices had remained consistent for approximately 18 months, in April this year we were forced to implement certain increases, these were again adjusted on the 14th of April (the day prior to being of service to you). This unfortunately always does unintentionally create a slight bit of confusion.
By no means would we ever like this to effect you, our customer. I believe our office once notified of this immediately contacted yourself and adjusted your invoice for the time taken to obtain billing information etc and the invoice was amended to reflected the amount initially quoted. We once again apologize for the inconvenience caused.
Thank you for your business.
The Drain Surgeon Head Office has investigated the above incident and would like to report the following:
Prior to April 2016 our prices had remained consistent for approximately 18 months, in April this year we were forced to implement certain increases, these were again adjusted on the 14th of April (the day prior to being of service to you). This unfortunately always does unintentionally create a slight bit of confusion.
By no means would we ever like this to effect you, our customer. I believe our office once notified of this immediately contacted yourself and adjusted your invoice for the time taken to obtain billing information etc and the invoice was amended to reflected the amount initially quoted. We once again apologize for the inconvenience caused.
Thank you for your business.