Bad workmanship & horrible after-service

I am writing to complain about the poor service, non-compliant installations, and zero after-sales service that I have received from Drain Surgeon in George - Nico & Desire Hyman. The worst after-service I have ever encountered. Nico took on work that he clearly had no clue about. He lets his worker do most of the work and clearly had no control over that specific worker. The worker was arrogant and gave "snotty" replies on question/s that I had. I was in addition quoted for a COC as well, which I have to date (1 year and almost 3 months later) not received - and this after numerous requests.

The after-service issue background: They had to take out a shower tray to enable tiling word and afterwards install the tray again. The shower tray had a mix of sand under it for support when they took out the tray. On the day they installed the tray back again, I noticed that they are not using sand again for the support. I asked the worker and gave me a smirk reply that the legs is for that reason. And I need to mention that the legs is there for leveling and not support. It is actually very logical! Everyone using the shower has a different weight, thus the tray does not state, a certain weight that may use the shower.. It also clear states in the tray has levelling legs.

They have had no after service and for months they did not even respond to messages. This year I again contacted them, and this time Desire directly. I was a back and forth all the time, giving me excuses that she has to discuss it with Nico (her husband). At the end they were addiment that I should buy the new shower tray and they will do the rest at no cost. I was very unhappy about this, but to end the battle I bought a new shower tray and we set a date for 12 March 2024 (tomorrow). Today I reminded her about the appointment and asked her to confirm that all is still set at 08h00 tomorrow. She confirmed that the tomorrow is still on and that they will be there around 09h00. I requested her to give me an exact time as the appointment was set for 08h00. (To give you yet more background: The previous times they worked there they almost never kept to the time they told me they will be at my house). I in addition reminded her that her husband must please remember to bring along the sand and cement mix as well as the silicone. the next moment I receive a message that Nico asked her to remind me that he is only doing the labour for free and that I must supply everything. No please bear with me. When we set the appointment we clearly discussed the sand and I even informed her the mix ratio to be used. I asked her that Nico must please ensure he has enough sand, etc for the job as I do not want him to drive up and down from Wilderness to George if sand is needed. She did not mention anything that I should buy that and silicone sealer... Nothing! I received a message half an hour ago that I should talk to her husband. This is totally unacceptable. She is his "admin". She organizes and sets up all the appointments. It is clear that this is a husband and wife issues and she has now decided to remove herself from all. I need to mention that I paid them in cash (for which they signed) and I therefor also do not know if the VAT, they have charged me, was actually paid over, as I am battling to receive a copy of the Invoice as well as the statement reflecting my payments.

Totally unprofessional and I want Drain Surgeon South Africa to give their attention to this. I am so so unhappy and feel that I trusted a Plumbing business where the team was a husband and wife team that seems to give prompt responses and actually this only stayed this way until they have received payment.