Unacceptable delays, lack of care, and poor communication

I had a deeply disappointing experience with Dr Devchand’s practice.

We privatley funded an MRI. After the MRI was completed, repeated calls to the practice throughout December 2025 went unanswered or unresolved, and no follow-up consultation was scheduled.

In January 2026, we were contacted by a third-party billing department regarding an outstanding account. This was the first time we were made aware of any balance due. The invoice had been sent to an incorrect email address and was never raised with us during our multiple contact attempts. Once we were informed, we settled the amount immediately. Only after proof of payment was provided were we told that the doctor needed to see me “urgently.”

Furthermore, Dr Devchand was my treating neurologist and advised me to seek further care through the state system due Medical Aid not approving treatment. We followed this advice and presented at Somerset Hospital, where we were informed that all referrals must be submitted by the specialist via the Vula app. Despite this being clearly communicated to the practice, Dr Devchand refused to submit the referral through Vula and instead directed us back to a general practitioner at additional cost. This left me unable to access public neurology services and caused significant delay in care.

The sequence of events, the lack of continuity of care, and the refusal to complete the required state referral process caused unnecessary stress and delay while I remained symptomatic.

Based on this experience, I cannot recommend this practice to patients seeking consistent, responsive, and patient-focused neurological care.