Infection After Treatment and Inconsistent Explanations

We used Dr. Andre M Dumas for dental treatment in Cape Town and had a very negative experience.

The fees initially appeared competitive, but the total cost increased as the work progressed. More importantly, the outcome was poor: following treatment, my wife developed complications including an infection, and we ultimately had to seek corrective treatment from another dentist.

We attempted to contact Dr. Dumas for follow-up and a plan to address the problem, but we did not receive constructive support. What further undermined our confidence was the inconsistency in explanations. We were told one account at the time of treatment, and later the explanation changed. After obtaining a second opinion, the assessment and findings we received did not align with what we had been told previously.

If Dr. Dumas responds to this review by claiming he cannot identify us as patients, I am comfortable confirming privately (with appropriate proof) that we did receive treatment, and I am willing to share the timeline and supporting documentation with anyone who is seriously considering this practice.

Based on our experience, I would not recommend Dr. Dumas. I would encourage prospective patients to prioritise a fully professional clinic environment, clear written treatment plans, transparent pricing, and a documented aftercare and remediation process if complications arise.