Dr André Dumas
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Dr André Dumas
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
Carey C
1 reviews | Active since Feb 2026
19 Feb 2026, 17:04
Overseas Patient: Scope Changed Chairside, Wrong-Tooth Work Alleged, Severe Complications and Costly Remedial Care
I attended Cosmodent Bellville as an overseas patient with limited time in South Africa. My request and consent were for one specific tooth only (tooth #10), based on the X-ray I provided in advance and the written discussion before my arrival. Timeline and what happened: 17 October 2025: I shared an X-ray and asked for advice and costs for tooth #10. I was told the tooth required re-treatment. 14 November 2025 (appointment): The narrative changed. Andre Dumas stated in writing that “both” teeth had posts/abscesses and that he would treat both, including removing “the other one” the following week. This was not the single-tooth scope I travelled for and consented to. Immediately after this work: I experienced complications and the visible appearance of my teeth changed. My teeth were straight before treatment, and a tooth became visibly skewed afterwards (this is clear in the before/after images I have uploaded). I then developed infection/pain in the same area (photo evidence uploaded). Because of the infection and the visible change, I sought an independent endodontic assessment and had a CBCT scan performed by a third party. The CBCT findings and the clinician’s explanation were extremely concerning, including evidence consistent with a serious procedural error (you can see why in the lateral CBCT views I have uploaded). The post-treatment X-ray and the extracted-tooth images show the extent of the work performed, and the extracted tooth evidence demonstrates the post position and perforation issue that was identified. Ultimately, I had to proceed with extraction and further remedial planning (again, documented and supported by images and records). What makes this particularly serious is that the written explanations backtracked and changed over time versus what was originally discussed and what I requested. I have uploaded a chronology matrix screenshot (requested scope vs what was done/said) and before/after photos, X-ray, CBCT, and extraction evidence so the public can review the facts for themselves. I have also submitted a formal complaint to the HPCSA
Helpful (0)
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Carey C
1 reviews | Active since Feb 2026
19 Feb 2026, 17:04
Overseas Patient: Scope Changed Chairside, Wrong-Tooth Work Alleged, Severe Complications and Costly Remedial Care
I attended Cosmodent Bellville as an overseas patient with limited time in South Africa. My request and consent were for one specific tooth only (tooth #10), based on the X-ray I provided in advance and the written discussion before my arrival. Timeline and what happened: 17 October 2025: I shared an X-ray and asked for advice and costs for tooth #10. I was told the tooth required re-treatment. 14 November 2025 (appointment): The narrative changed. Andre Dumas stated in writing that “both” teeth had posts/abscesses and that he would treat both, including removing “the other one” the following week. This was not the single-tooth scope I travelled for and consented to. Immediately after this work: I experienced complications and the visible appearance of my teeth changed. My teeth were straight before treatment, and a tooth became visibly skewed afterwards (this is clear in the before/after images I have uploaded). I then developed infection/pain in the same area (photo evidence uploaded). Because of the infection and the visible change, I sought an independent endodontic assessment and had a CBCT scan performed by a third party. The CBCT findings and the clinician’s explanation were extremely concerning, including evidence consistent with a serious procedural error (you can see why in the lateral CBCT views I have uploaded). The post-treatment X-ray and the extracted-tooth images show the extent of the work performed, and the extracted tooth evidence demonstrates the post position and perforation issue that was identified. Ultimately, I had to proceed with extraction and further remedial planning (again, documented and supported by images and records). What makes this particularly serious is that the written explanations backtracked and changed over time versus what was originally discussed and what I requested. I have uploaded a chronology matrix screenshot (requested scope vs what was done/said) and before/after photos, X-ray, CBCT, and extraction evidence so the public can review the facts for themselves. I have also submitted a formal complaint to the HPCSA
0
Replies (0)JB
James B
1 reviews | Active since Jan 2026
5 Jan 2026, 20:24
Infection After Treatment and Inconsistent Explanations
We used Dr. Andre M Dumas for dental treatment in Cape Town and had a very negative experience. The fees initially appeared competitive, but the total cost increased as the work progressed. More importantly, the outcome was poor: following treatment, my wife developed complications including an infection, and we ultimately had to seek corrective treatment from another dentist. We attempted to contact Dr. Dumas for follow-up and a plan to address the problem, but we did not receive constructive support. What further undermined our confidence was the inconsistency in explanations. We were told one account at the time of treatment, and later the explanation changed. After obtaining a second opinion, the assessment and findings we received did not align with what we had been told previously. If Dr. Dumas responds to this review by claiming he cannot identify us as patients, I am comfortable confirming privately (with appropriate proof) that we did receive treatment, and I am willing to share the timeline and supporting documentation with anyone who is seriously considering this practice. Based on our experience, I would not recommend Dr. Dumas. I would encourage prospective patients to prioritise a fully professional clinic environment, clear written treatment plans, transparent pricing, and a documented aftercare and remediation process if complications arise.
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James B
1 reviews | Active since Jan 2026
5 Jan 2026, 20:24
Infection After Treatment and Inconsistent Explanations
We used Dr. Andre M Dumas for dental treatment in Cape Town and had a very negative experience. The fees initially appeared competitive, but the total cost increased as the work progressed. More importantly, the outcome was poor: following treatment, my wife developed complications including an infection, and we ultimately had to seek corrective treatment from another dentist. We attempted to contact Dr. Dumas for follow-up and a plan to address the problem, but we did not receive constructive support. What further undermined our confidence was the inconsistency in explanations. We were told one account at the time of treatment, and later the explanation changed. After obtaining a second opinion, the assessment and findings we received did not align with what we had been told previously. If Dr. Dumas responds to this review by claiming he cannot identify us as patients, I am comfortable confirming privately (with appropriate proof) that we did receive treatment, and I am willing to share the timeline and supporting documentation with anyone who is seriously considering this practice. Based on our experience, I would not recommend Dr. Dumas. I would encourage prospective patients to prioritise a fully professional clinic environment, clear written treatment plans, transparent pricing, and a documented aftercare and remediation process if complications arise.
0
Replies (0)JB
James B
1 reviews | Active since Jan 2026
2 Jan 2026, 11:30
Home-Based Setup, Poor Follow-Up
We went here because the pricing was cheaper than the other quotes we received. That was a mistake. The dental work led to complications, including infection, and we ended up paying again to have it sorted out elsewhere. When we tried to get him to take responsibility and fix the work, we got poor communication and no meaningful support. In my view, this is exactly why people should be cautious with low-cost, home-based setups that do not feel like a proper, fully staffed dental practice
Helpful (0)
|Replies (0)JB
James B
1 reviews | Active since Jan 2026
2 Jan 2026, 11:30
Home-Based Setup, Poor Follow-Up
We went here because the pricing was cheaper than the other quotes we received. That was a mistake. The dental work led to complications, including infection, and we ended up paying again to have it sorted out elsewhere. When we tried to get him to take responsibility and fix the work, we got poor communication and no meaningful support. In my view, this is exactly why people should be cautious with low-cost, home-based setups that do not feel like a proper, fully staffed dental practice
0
Replies (0)