Incompetency experienced at Donald Gordon hospital

Donald Gordon is the most useless medical center I've ever experienced. My 4 year old son was transferred from ICU in Netcare Sunward park. I gave them all the relevant information a day before the said transfer. We where told that we have to be at the center by 7 am. Left Sunward park Netcare T 05:00, arrived at Donald Gordon at 07:00, it's now 09:25 and my son is still stuck in the ambulance because of their incompetency. If you have an option, don't bring your loved ones here