Incompetency at its finest

The most wonderful specialists and beautifully kept facility. But take your money to a facility where the healthcare staff will actually care, because the general staff however? Totally and utterly ***********. Being put on hold for 8 minutes only to be hung up on. Then calling again and explaining to the main receptionist and asking to be helped rather than just put through, only for him to hang up on me. Explaining my entire story for 3 minutes only for the main sister to then say, "huh what? repeat?" afterward. The one nurse then took the phone and put it against her body (so I wouldn't hear) whilst I was busy talking and was laughing with her buddies in the background. HOW DARE YOU. I paid a fortune to see this specialist. I don't want to see her for the freaking fun of it, it's obviously medically important!

If I could give a minus score, I would. I have listened to the on hold message 20 times now and honestly, that message couldn't have been a bigger lie. Don't sell something with beautiful wording and a great service message if you can't back it up. THIS IS A SERVICE INDUSTRY. PLEASE CAN SOMEBODY BE COMPETENT ENOUGH TO HELP THOSE WHO NEED IT AT THEIR MOST CRITICAL TIMES? They honestly couldn't care less.