i went to donald gordon medical centre on the 23/11/17 for my child operation i went to the reception i was assisted by kabelo he didnt greet me i was busy on the phone speaking his on language he didnt show any interest on helping me .

he was not willing to help me he capture wrong details for the authorazation on the patient that was supposed to be admitted because he didnt ask me questions he was busy with his things while helping me . the child was supposed to be admitted on the 24/11/17.

when we go to the hospital the next day we found out that the authorization was captured on to the wrong beneficiary and at the same time the child was booked for an operation at 12:00.

so now i had to wait and the other person was assisting me with the same thing i have done on the previsious day she had to start all over again and get the new authorization code and i saw the guy that was helping me and i told him if he did the correct thing on the previsious day i wont be wasting time he did not even apology to me he just looked at me i felt very angry because he showed me that he does not care about customer srvice at all .

i will never recommend that hospital to my friensds . or family .

thanks .