SR
Sai R

1 reviews | Active since Jan 2020

06 Jan 2021, 12:39

Zero customer service, Thrifty are *******

I hired a vehicle with the Centurion branch 28-30 November. I was told by the person at the branch that I would get my deposit refund on the first Friday thereafter. It is now more than 1 month later and still no refund. That is ridiculous. I have followed up several times raising a complaint with the customer service department and not one response.

This company are ******* who take your money and do not know what customer service is.

0
Replies (2)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply07 Jan 2021, 08:20
Official
Good Day Sai

 
We're sorry to see that your experience with us was a negative one. We’d like to learn more about your rental. Kindly forward us your inquiry, along with your rental agreement number, to *** at your earliest convenience to improve our services. 

Kind Regards
Lebohang 
SR
Sai R's update07 Jan 2021, 10:34
Reviewer Update
Thanks for your generic response.
I have already sent multiple emails to your customer care email address with no response received.
Ticket #***
I want a proper response.