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1 reviews | Active since Jun 2016

02 Jun 2016, 06:20

Wrongfull Humiliation

<p>Thrifty South Africa sent South African Police Service (SAPS Official Page) ORTambo to my office during work hours to come and spoil my day and make me look like a ******** at my place of work. So here is how the story unfolds. Im in the office minding my business and the next thing i get a call to stop what i am doing and come to reception right away, so i get there to my surprise there are 10 CID officers waiting at my company's reception in full view of all my cauligues. The next thing a guy has a copy of my license and asking if it was me on the picture and i say yes and then they tell my CEO that i need to be questioned, anyway we go downstairs to our auditorium only to realize that there were 10 more CID officers waiting for me, so we all go to the auditorium only to get there and be "accused" of being part of a car theft syndicate at the airport. Then now i was forced to drive to Pomona where the Thriffty car Depot is to go and watch footage of what was said to be me showing this lady how to ***** a white Mercedes benz. So we get there and they now realize i look nothing like that guy. Then the video controller only now tells the police why my name came up. It turns out the car i hired left the parking being followed by the alleged ****** car nd they thought i was a part of the team. So here is my question, who hires a car, helps others to ***** a car and then brings the one he hired back a few days later? So i don't care what kind of apology you are going to give... I am SUING the state and Thriffty for the embarrassment they caused me at my work place and i am taking off Thrifty car hire across all our National company network. We will never hire cars with you ever again!!! Now its my turn to show you what happens when you don't follow process when following leads! I have 5000+ friends on facebook and no one will hire any of your cars as of today until someone shows remorse the the ****up your people did.</p>

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply25 May 2017, 11:35
Official

Dear Pomona

On behalf of Dollar Thrifty Car Rental, we would like to apologize most sincerely for the unpleasant incident that had occurred to you during the course of last year. We can assure you this is not indicative of our level and standard of service something we pride ourselves in.

Please be assured that we have addressed your concerns with management and will ensure that all appropriate steps are taken to avoid similar incidents in future. The company is actively working to improve service levels and your feedback has proved to be invaluable. We therefore take this lapse in our service deliverance seriously and hope you will give us another opportunity to demonstrate our total commitment to quality service and customer care.

Best regards

Thrifty