Worst Service ever- I will never ever hire a car from Thrifty ever again

have never experienced such bad service in my history of hiring vehicles. The service I received from Thrifty is beyond Shocking.

I hired a car from Thrifty to pick it up from King Shaka International Airport on the 8th of June as I was down in Durban for the Comrades. I collected the car accordingly and on the 9th of June unfortunately whilst supporting our Team members at Botha's Hill the car was Broken into and the Locking mechanism for the vehicle on the drivers door was Broken and the car could No longer lock and I had cash ****** from my bag. I followed procedure and called them informing them and getting information of what I needed to do and from then is when the nightmare began. I was called by different people giving me conflicting information. None of these people bothered to talk to each other and share the information with each other. I talked to someone in JHB, and 3 People in DBN(1 in the City and 2 at the Airpot)

I was told I would be charged for the cost of the Lock Mechanism even though it was not my fault. My card was debited again for the replacement car. I was told the replacement car would come to me but when I was called the car was still not on its way , this was over 45 Min after the incident, reason given was that the incorrect contact information was provided despite being called multiple times on the same number.Eventually with all the conflicting information I requested the car be kept at the airpot and I would rather go there and sort everything out personally having yo cut the support for my team short.

15km away from the Airport I get a call asking me where I am as the driver needed to know my exact location to deliver the car even after I asked it be kept at the airpot.

I got to the airpot and the lady who was supposedly helping me clearly did not know what she needed to do as it had to be explained to her multiple times what she must do and she looked at me irritated during my frustration. Then I get given a Station wagon car with NO boot to speak off and does not have a cover to hide things in the back if you are traveling with bags which I was traveling with and the windows are not even tinted so you can clearly see what is in the car. Using Uber would have been a better option that what I experienced. The breaking in of the car was the least worst thing I experienced , the way Thrifty handled everything was the most traumatic part of this whole experience.

and the Cherry on top is that Thrifty debited my card 3 times and when you call to find out why all they do is bounce you around. What a bunch of ******.

I have never experienced such terrible service and I travel a lot due to being a runner and have used many other service providers before with NO issues, this will be the first and last time I ever use Thrifty, I will rather stick to the guys who have always given me exceptional service.