Worst service ever!!!

I have had the worst experience ever with the above-mentioned company.

I had booked a car weeks before my pick up date, when collecting the car I was made to wait two hours for "paper work" to be finalized, during this time the manager did not come out of her office even once, she only got involved when I stepped into her office (Her involvement didn't help much)

When the paper work was finally ready we received a car that was in a such a poor state, old food under the car seats, and the entire car was covered in scratches. They could give me another car as it was the only one in that category they had papers for.

While waiting, I phoned to complain to their head office and managed to get through after 10 minutes to an operator who assured me that some one was going to phone me back - 4 weeks later and I am still waiting, I am also still waiting for the hold on credit card to be released. Due to this long wait I had to incur additional charges to sleep over as I wasn't able to reach my destination that same day. I had decided to return the car earlier that booked for and was promised a refund on the early return and I took a different car from this company. And yes, no refund. When you try and call the complaints department, there simply is no answer.

I don't know what's going on here, but please the small saving is not worth it..........