CS
Chantell S

1 reviews | Active since Feb 2018

07 Feb 2018, 11:44

Worst service ever

Rented a vehicle from your PE Airport branch. I was charged for petrol after we returned the vehicle with a full tank of petrol. Then on 08/01/2018 an amount was deducted after it was deducted 03/01/2018. I called the PE branch to query this, spoke to Denika and then to Nicola, asked about a double deduction, was informed there is no double deduction on their system. Called 3 days later sent them my bank statement only then did they confirm that money was deducted in error. After numerous phone calls from my side, NON from Thrifty, I was informed that the refund was loaded on 05/02/2018. 1 month after they took money from my account and to date 7/2/2018 the refund still doesn't reflect in my account.

Stay away from them, they are a "bunch of sharks".

0
Replies (3)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply20 Feb 2018, 13:16
Official

Dear Valued Customer

Thank you for addressing your concerns with Dollar Thrifty Car Rental south Africa.

Please be advised that we are currently investigating into your concerns and will revert back.

Thank you

CS
Chantell S's update20 Feb 2018, 15:08
Reviewer Update
Matter was resolved.
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply26 Feb 2018, 08:53
Official

Good Morning Chantell

Thank you for allowing Dollar Thrifty Car Rental the opportunity to resolve your query.

Thank you

Dollar Thrifty Car Rental