Worst customer service ever

I have sent the below email to Thrifty. They have not responded (as expected).

Good day

I had a car rental booking, which was paid in advance, at Bloemfontein Airport for 11 to 13 October 2019.

Upon arrival the representative explained that my booking was cancelled because of ***** on my account. I then asked what he was talking about and he just said that there was *****. I then said to him that it is no problem and asked my money back, so that I can simply book at a proper car rental service. He did not want to refund me and then explain that he will fix it. Now all of a sudden it was a “name confusion”. Almost an hour later we finally get the car. As you will also gather from the booking attached, we paid for a child seat. Off course there was no child seat installed. Another half hour later he comes with a BABY chair. I asked for a child seat and was straight out informed that they don’t have one. I paid for one!! So ask him to then just install the baby seat and be done with it. Oh no, he also doesn’t know how to install it. And it does not come with instructions. Takes me another half hour to “sort of” get it fitted. Heaven forbid what would have happened if we were in an accident.

But that is not the reason for this email. (That is however the reason that I will never in my life rent a car from Thrifty again).

The reason for this mail: 7 Working days have now passed, which is maximum time according to your website to release the hold on my card. The hold of R4 000 was, in line with what I by now expect from Thrifty, never released.

PLEASE RELEASE THE HOLD FROM MY CARD!!!

All being said, I am rather fed up with having Thrifty in my life. I kindly request that you provide feedback as to when this hold (and it should be reasonable, no such nonsense as 5 days or something) will be released. Failure for feedback from your side by tomorrow, 23 October, and I go and post the whole article on hellopeter.