1 reviews | Active since Jul 2017

15 Mar 2018, 07:46

WORST CAR RENTAL COMPANY

Item: Dollar Thrifty Car Rental South Africa
Rating: 1
Author: Jackie F

AFTER 3 WEEKS STILL THE R4000 HOLDING DEPOSIT HASNT BEEN UNFROZEN ON MY CREDIT CARD!IF YOU PHONE THE KING SHAKA BRANCH WHERE WE BOOKED THE CAR THEY SAY OH WE WILL RETURN YOUR CALL IN 15 MINUTES AND THEN THEY DONT! HAVE PHONED NUMEROUS TIMES WITHOUT ANY RESPONSE....I WANT MY MONEY BACK I HAVE TO PAY ALL THE INTEREST OCCURED !!!!

Helpful (0)

Replies (5)

Dollar Thrifty Car Rental South Africa's replyOfficial

15 Mar 2018, 09:16

Dear Valued Customer

Please kindly private message us with the details of the renter.

Thank you

Dollar Thrifty Car Rental South Africa's reply15 Mar 2018, 09:16

Official

Dear Valued Customer

Please kindly private message us with the details of the renter.

Thank you

Dollar Thrifty Car Rental South Africa's replyOfficial

15 Mar 2018, 10:42

Dear Valued Customer

Please be advised that the rental location has confirmed that the holding deposit was not pending ***.

Please be advised that when the holding deposit is released there is no notification or transaction, the balance of the card holder will increase by the amount released.

Should you require further assistance please kindly contact your bank directly.

Thank you

Customer Care

Dollar Thrifty Car Rental South Africa's reply15 Mar 2018, 10:42

Official

Dear Valued Customer

Please be advised that the rental location has confirmed that the holding deposit was not pending ***.

Please be advised that when the holding deposit is released there is no notification or transaction, the balance of the card holder will increase by the amount released.

Should you require further assistance please kindly contact your bank directly.

Thank you

Customer Care

Jackie F's updateReviewer Update

15 Mar 2018, 10:55

Balance has not been increased logged in to internet banking

Jackie F's update15 Mar 2018, 10:55

Reviewer Update

Balance has not been increased logged in to internet banking

Dollar Thrifty Car Rental South Africa's replyOfficial

15 Mar 2018, 11:02

Dear Valued Customer

Please kindly assist with your contact number so that I can get the rental location to call you.

Thank you

Dollar Thrifty Car Rental South Africa's reply15 Mar 2018, 11:02

Official

Dear Valued Customer

Please kindly assist with your contact number so that I can get the rental location to call you.

Thank you

Dollar Thrifty Car Rental South Africa's replyOfficial

19 Mar 2018, 10:42

Dear Valued Customer

Please be advised that as per our merchant the funds were released on the 26/02/2018, ref RW***

Thank you

Dollar Thrifty Car Rental South Africa's reply19 Mar 2018, 10:42

Official

Dear Valued Customer

Please be advised that as per our merchant the funds were released on the 26/02/2018, ref RW***

Thank you