WHERE IS MY DEPOSIT!?

I returned my rental vehicle to the George Airport branch on the 17th of January. It is now the 1st of February and I have STILL not received my deposit back or heard a single word from thrifty. I have tried using all of the contacts provided on their website and cannot get through to a single one. On the Thrifty website, they assure their customers that they will receive their deposits back within 4-7 working days after the vehicle has been returned. I AM STILL WAITING! The service that we received on arrival was incredibly unhelpful to say the least. As a young student I do not yet own a credit card, and customers such as myself, were not informed about the R10000 daily limit. From our experience, it is clear that Thrifty staff have no idea about this either. Instead of trying to help us find a solution to our problem, the staff member who assisted us and his colleague, found it easier for us to cancel our rental altogether. We kept coming up with solutions and they turned every single one of them down.

Despite the horrible service, the car itself was absolutely wonderful. On arrival it was spotless and a pleasure to drive.