What a pathetic bunch - Dollar Thrifty

It saddens me greatly when companies treat clients as if they are just a number...........

In the case of making use of a company such as Dollar Thrifty, do not expect these people to go the extra mile for you the customer, quite simply they just don't give a damn!!!!!!

From the clerk assisting you right up to the top................Especially the customer service manager or whatever those useless individuals like to call themselves.

I am the CEO of a company in South Africa and frequently make use of Dollar Thrifty, I use them frequently and one would think that being a regular customer who rents their cars for longer periods than just the aveage person who rents for a day or three, I actually rent for a week, two weeks up to a month at any given time.

Usually I have no issues with this bunch but today I return the vehicle and they say it was a late return.............., well first off, if a car is late then surely someone at the branch where the car is to be returned should make a courtesy call to the client to find out as to why the car is being returned late or as to the whether the client is going to extend the use of the vehicle.............THIS IS CALLED CUSTOMER SERVICE..........., a phrase this bunch quite clearly does not understand.

Instead of saying anything to me, or contacting me.........the lack of communication is astonishing........, Dollar Thrifty goes ahead without even informing me and deducts yet another days rental and then wants to justify this as a late return fee!!!!!!!!!

Let me inform you *********** persons that if I am charged for another days rental, then I have the use of the vehicle for the period I have paid.........I will most definately see what the Consumer Protection Act says regarding this and should I find that I have recourse, believe you me, I will not mind spending money making use of my attorney firm to ensure EGG ON YOUR FACE AND YOUR BRAND.

This is unacceptable and I will ensure that with immediate effect, my company, staff and everybody I know including our clients are made aware to never make use of your pathetic service called a car rental.