WHAT A DISSAPOINTMENT

Booked and paid for a specific vehicle in advance, when I got to the airport to collect my vehicle, they didnt have a car for us..... All they could offer was a NP300 SINGLE CAB BAKKIE... keep in mind, we have a small child and still a 2 hour drive to our destination, 20:00 at night, in a province we dont know. Nothing else we could do but to take the bakkie, as the service clerk told us I will need to contact their head office and they will bring us another vehicle the following day... I struggled to get hold of them, after 3 days, I got a response from Thrifty, and all they could say is Sorry... I requested that I be credited as I did not get what I paid for. Untill today, NO RESPONSE... Dont waste your time booking.. as you will be dissapointed.