MM
Morongoa M

1 reviews | Active since Sept 2016

20 Sept 2016, 17:06

Very unprofessional, Very Irresponsible, Want my money back now

<p>HelloPeter, on the 2nd Sep 2016 i hired a car at Dollar Thrifty Car Rental in Midrand, and the payment was R1 143.00 and Deposit of R3 000.00. After i returned the car on the 5th Sep 2016, was told i will get my deposit within a day. To my surprise i did not receive my deposit within a day, and when i called the Midrand manager Prishan to find out when am i receiving my deposit, he told me he's out of town i must call the office. I tried calling the office the whole day nobody was answering the phone on the 8th Sep. And then the morning on the 9th Sep i get an SMS that Thrifty has deducted another payment of R1 143.00. Then decided to go to their office, then found a lady that told me that she realized the double deduction, she will log a quiry with the headoffice for payment of R4 143.00. But on the 17th Sep only received a payment of R3 000.00. Then on the 19th Sep called the office again to notify them that they did payment the rest of the money. And the lady at the office told me that the quiry was not done. And i realized imn not the only person that Thrifty has done this to, until when are they going to stop this poor service. They realy inconviniencing me, very. I'll never recommend anyone to hire a car from them. They are so unprofessional, you cannot afford to be this careless when working with someone's money, very annoyed. Please help HeloPeter. My RA number: 898961.</p>

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Replies (4)
MM
Morongoa M's update20 Sept 2016, 17:14
Reviewer Update

Correction: Then on the 19th Sep called the office again to notify them that they didn't payment the rest of the money. They only paid R3 000.00, instead of R4 143.00.

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply20 Sept 2016, 18:54
Official

Hi *****goa

Thank you for writing to us! We have received your rental agreement number and will query this with customer care and revert with a response as soon as possible.

Many thanks

Thrifty SA

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply20 Sept 2016, 18:54
Official

Hi *****goa

Thank you for writing to us! We have received your rental agreement number and will query this with customer care and revert with a response as soon as possible.

Many thanks

Thrifty SA

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply21 Sept 2016, 15:39
Official

Dear *****goa

Once again we apologise sincerely that you were debited twice during your time with Thrifty. Owing to an error made in our authorization department, we have notified the issue and have processed an immediate refund of R1143 that was mistakenly taken from you in the first place, back into your account.

Please allow 4-7 working days to clear.

Many thanks

Thrifty SA