XM
Xana M

1 reviews | Active since Sept 2010

08 Dec 2015, 23:33

Vehicle Breakdown and Left Stranded

A youth group from Rhema Randburg hired 2 vehicles from Dollar Thrift. They left Johannesburg early this morning on their way to Cape Town ahead of 300 youth leaving for Camp tomorrow morning. 11 hours later (in the Karoo) the one vehicle breaks down - it is 4pm. Daniel (the Manager at 011- ***) gets phoned and supposedly makes arrangements for a substitute vehicle. It is now 23H30- the 6 young people are still stranded in the night on the side of the road waiting for the substitute vehicle. They try to make contact with the driver who keeps telling them that he is 10mns away - for the last 3 hours

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply09 Dec 2015, 14:55
Official
Hello talktalk,

Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.

Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.

Kind Regards

Customer Care