********* CONDUCT FROM DOLLAR THRIFTY

On the 11th of December 2019, Thrifty deducted money from my account without my consent and without informing me. When I called the person who deducted the money on the 12 of December 2019 around 16h42 she indicated that Dollar Thrifty doesn't deduct the money without informing the customer and she confirmed that an email was sent to me on the 5th of December 2019, she further requested me to confirm my email address after which she said that is the email address she used. On the 13th of December 2019 at around 12h15 I called Dollar Thrifty requesting the lady to foward me an email that she claimed she sent on the 5th of December 2019,after asking me to confirm my email address she fowarded me an email. It was very strange because when I checked my emails for the 5th of December 2019 there was no email from Dollar Thrifty (Inbox,junk). I noticed that an email address on the fowarded email from Dollar Thrifty was correct but find it very strange that I never recieved it,I further requested this lady to send me an email as an attachment. Indeed she sent me an email as attachment and I noticed that she used an incorrect email address, this was an error from her side. She altered an email address before forwarding me the sent email, this was ********* behaviour. I have been receiving emails from Dollar Thrifty I never changed my email address therefore Dollar Thrifty cannot claim that I never updated my details with them. I called Dollar Thrifty asking to speak to this lady's Supervisor and I was told that the Supervisor has left. I asked for Supervisor's email address after it was granted I fowarded emails that I exchanged with his/her subordinate and there was no response from his/her side since the 13th of December 2019. I am interested to know if what is Dollar Thrifty's code of conduct when it comes to Ethics. The lady who deducted money from my account **** and altered my email which I find this ********* plus falsified information.