un professional conduct

I booked a car (VW Polo) online and paid the required amount to reserve it.The car was booked for 19 Dec from 12:30 to 24 Dec.I arrived at the East London branch to pick up the car 3 hours late.I was told that there is NO car,they gave it away as I did not pick it up on time. They could not give me a explanation as to why they would give away the car on the same day without even notifying me.<br> When I asked for an alternative car there were no cars available. I asked for the refund and I was told it will appear in 7 days. What suprised me was the bad attitude of the branch Manager.She said\I have no cars and I am not going to build one".<br> Eventually after long argument she released a bakkie-a 2 seater with a canopy.The bakkie was a let down as it was uncomfortable compared to what I had booked and the space was limited. I took the bakkie on condition that I will not be billed for the shortfall as the bakkie was more expensive than the Polo.<br> <br> The Manager did not take time to apologise for the inconvenience but persisted to be arrogant and disrespectful.<br> <br> <br> IF YOU WANT A HEADACHE BOOK A CAR WITH TRIFFTY !!!<br> <br> """