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Theo T

1 reviews | Active since Feb 2018

27 Feb 2018, 15:31

trifty does not know how to manage fuel

vehicle given without a full tank - yet you took a deduction when the vehicle was returned. Ishmael Motaung at your centurion branch witnessed the low fuel, but refuses to help me. i also have proof on the check out slip that was completed and also a picture. nevertheless, if dollar thrifty wants to ***** the money, theres nothing i can do. you can keep it. i tried taking up with customer care head office and refuse to address as well.

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TT
Theo T's update27 Feb 2018, 15:32
Reviewer Update
From: Thumbran, Theo, Vodacom South Africa Sent: Wednesday, 17 January 2018 9:59 AM To: 'Ishmael Motaung' ********** Subject: RE: Theo Thumbran - less fuel picture Hi Do you think they forgot about me. Regards Theo From: Thumbran, Theo, Vodacom South Africa Sent: Monday, 15 January 2018 9:43 AM To: 'Ishmael Motaung' ********** Subject: RE: Theo Thumbran - less fuel picture Hi Please keep me posted. How long will it take? Regards Theo From: Ishmael Motaung ********** Sent: Friday, 12 January 2018 2:08 PM To: Thumbran, Theo, Vodacom South Africa ********** Subject: Re: Theo Thumbran - less fuel picture Mr Thumbran I spoke to my manager Linda she will refund the fuel,will send the request to head office. Thanks, Ishmael Ishmael Motaung Mobile : I Email : ********** l Tel : ********** 220 Physical Address: 259 West Avenue Centurion Central Reservations: ********** Thrifty is a Proud Level 2 BBBEE Contributor. Member of ASATA and SAVRALA On Fri, Jan 12, 2018 at 1:27 PM, Thumbran, Theo, Vodacom South Africa ********** wrote: Hi Please advise if you have feedback for me Regards Theo From: Ishmael Motaung ********** Sent: Thursday, 11 January 2018 4:21 PM To: Thumbran, Theo, Vodacom South Africa ********** Subject: Re: Theo Thumbran - less fuel picture Thanks, Ishmael Ishmael Motaung Mobile : I Email : ********** l Tel : ********** 220 Physical Address: 259 West Avenue Centurion Central Reservations: ********** Thrifty is a Proud Level 2 BBBEE Contributor. Member of ASATA and SAVRALA
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply27 Feb 2018, 16:02
Official

Dear Valued Customer

I trust you are well.

Please be advised that your concerns were addressed by Ishmael with the branch manager of whom submitted the refund, the refund that was processed on the 19/01/2018, if the funds did not reflect in your account please kindly query with your bank directly.

Please be advised that the proof of payment will be sent by Dollar Thrifty Car Rental's Customer Car shortly.

Thank you

Dollar Thrifty Car Rental