Totally unsatisfactory service at Thrifty OR Tambo

I hired a vehicle from Thrifty OR Tambo on the 17/02 and returned it on the 03/03

I returned the vehicle in better condition than what I received it in and with more fuel in the tank than when I received it although the Monday after my wife's account was debited by Thrifty of R126.90 and when I called to enquire about the surprising debit I was told it was for fuel and even though I insisted that I returned the vehicle with a full tank I was ignored and told there's nothing they can do.

I was advised that my deposit will be returned within 7 to 14 days and its been 14 days and I have recieved nothing, I called today to enquire about what's going on and I was told by a lady named Fathima that I was supposed to be given a form to produce to my bank in order to release my deposit back into my account, When I asked when was anyone there going to inform me of this she respones that I must come to the airport to fetch the letter as she cannot email it to me because their scanners aren't working.

An hour later she calls my wife when she was unable to get in contact with me and gives my wife and number to call to have the deposit refunded and tells my wife that we should not come to the airport branch.

I tried that number numerous times during the course of the day but it kept ringing I called Thrifty OR Tambo to speak to Fathima 4 times after although I was given excuses like she's busy and not available and on another call so I left messages for her to call me back urgently and I've gotten no response at all my wife and I are still calling continuously but there is no answer each time.

I am sick and damn tired now I've come to the conclusion that Thrifty is a **** posing behind a business, no business is allowed to debit any customers account without permission from the account holder and deposits should be returned within the contractual period but that's not the case with Thrifty and I will never ever in my lifetime hire from or recomend Thrifty Car Rentals to anyone.

I am going to take legal action as breaking contractual obligations is a violation of the law and I don't think these uneducated people at thrifty know that.