Told about grace period by rental agent and billed for extra day!!!

<p>Good Day,</p> <p> </p> <p>I rented a vehicle from your jhb airport office - RA ********** 8 and was told that the latest I could bring the car back was 19h15</p> <p>To my surprise when I brought the car back, I was immediately billed for an additonal day.</p> <p>I have esacalated this matter to the Ananda Lee Mortimer who hasn't been helpful and just advised that there isn't a grace period.</p> <p>She made it sound like I thumbsuck the info, where would I have got the info from about the grace period. Why would I assume something like that out of nowherere.</p> <p>If you have cameras at your OR Tambo offices, I would appreciate a recording of that because I'm made out to be a ****.</p> <p>I would appreciate a call back from the agent who brought back my car and ask him why he said that your company offers a grace period when it doesnt.</p> <p>Even when my husband returned to the rental place, they said they offer 30 minutes grace period on rentals.</p> <p>If you have one set of rules then all clients will abide to them, but if we're told one thing and another is done by someone else, there is really no uniformity in that case.</p> <p>Please can this matter to be sorted out, It's over a week that I've been waiting for this to be sorted out.</p> <p>I've rented from your company on numerous occasions and never have I experienced such an unprofessionalism!!</p> <p>What upsets me the most is that I would have returned the car earlier, but when you're told there's a grace period, you will take advantage of that!!!</p> <p>Is it a way of your company *****ing from it's customer.</p> <p>I would prefer to deal with a company with intergrity!!!</p> <p>This is no act of intergrity ....</p> <p> </p> <p> </p>