Thrifty Worst Service - Tip REQUEST from staff, deposit refund failure and feedback

If only people can read these reviews, it might help a whole lot more people from falling victim to these companies. I rented a car with thrifty Johannesburg OR Tambo branch around midnight 20 May. The guy who helped me - Javed told me upfront that he would help me if l made a plan for him. He said he wanted R400 which l gave him as l was in a rush. He booked and gave me the car that l dropped off in Durban 3 days later. Next day he called borrowing more money as he said he was not paid well - R6,500 or so. Unprofessional in my opinion. Upon returning the car, l realised that the km's were 200km per day and not the unlimited as l asked. I called and asked for that to be corrected which was eventually done after a struggle. Then when l was expecting my deposit, l got an email from ********** ********** ********** saying l need to submit the form with my banking details as they were not there on the system. This form l had signed, completed everything and there was noway of getting a car without it. I asked what happened to the one l signed but got no response. So l submit again and its been 2 weeks without getting any deposit back. You call the refunds department and you wait the entire time - who said the branch must refund me as she cannot. I call their Head office and they tell you to contact the branch as they cannot assist. I dont know how many people took my details saying they will get someone to call me but never happened. Eventually a lady (Liesl) assists and says she will get the branch manager to call me back which she does - thank you. However she also has no idea or any information about why or when am l getting my refund. I wonder how high up are the refunds department people as it seems impossible to get to them. Not even their own branch managers can get to them for information. It seems noone at Thrifty knows anything about my refund yet l returned the car with no damages and all they had to do was to process my refund. Besides the manager who called me back, the email senders who asked me to sign the document again just do not have the courtesy to respond or update you on what the challenges are. Even if you leave messages - they take your number including the online assistant but noone ever calls you back. It is a a basic principle to keep customers informed but not for Thrifty. They are too busy to talk to their clients. So for anyone who wants professionalism - please keep away from Thrifty. It might seem like they are cheap, but the low prices represent the pathetic level of service they render and definitely not worth it. Try another company and save yourself unnecessary troubles. I have lost so much time and money running around calling for a simple update. It might not be much for such a big company but l think my R8,000 is worth something for me and definitely cant just throw it away. It's important for all people to know what they are getting into when they sign up for thrifty. Rental agreement RA **********