Thrifty take forever to return deposits on rentals

I rented a car and they took a R12 000 deposit off my debit card when the car was hired on 2 October 2022. I returned the car on 5th October and my vehicle inspection sheet no 138792 . I phoned the call centre and spoke to Omalema and he would not give me a reference number and said I must use his extension as a reference 50-67.He promised to sort out that my R12 000 deposit is retuned last week . Today on 11 October he apologized for having forgot to do what he promised . I am not a bank that lends money , you guys need to stop being so late in returning the clients deposits . I also see that you "Thrifty" don't reply to Hello Peter complaints.