Thrifty service - well no service actually

So booked a car, went to collect it but not given proper instructions on where to go at Sandton Guatrain branch. Manager was outright rude when asked about this. I dealt with Mandisa at the branch - she was delightful. She should be the manager

First problem was the overcharge. As the name of who the car was booked under changed, I was charged for a second driver. This could be sorted out on the day (29/10). Mandisa promised to follow up on this

Car returned 31/10 and dealt with Kurt who was in the office. Am told give it 21 to get the amount owing to me refunded and the hold to be removed.

Mandisa called me on Monday 8th to say things were being addressed, and having heard nothing since I call the call centre. Well, what a joke. I think there must be one agent on duty for reservations, queries, switchboard duty, emergency services and anything not covered here. I go from 2nd to 1st in the queue to 9th in the queue. Call back, try a different option and am 7th in the queue. After waiting for quite a while and making no progress - here I am

Don’t touch this bunch - not worth it