Thrifty incorrectly debit my account

On 7 August 2021, I hired a car from Thrifty, through Drive South Africa, to be returned on the 8th. As per standard procedure, a R4000 hold on my account was put in place. Firstly, I had to call Thrifty a ridiculous number of times for them to start the process of getting this amount released. They never sent me an invoice, which I only realized when they, on 6 October 2021, incorrectly debited my account of an amount of R2018,87. I called them wanting to find out why they debited my account 2 months later, and the best they could tell me was that they’d ask a manager to sort it out. The DriveSA agent called them and only then was I aware that they incorrectly debited my account. It has been a week today, and nothing has been done to rectify this error. This is a total inconvenience!

I wouldn't recommend them at all!