FL
Francois L

1 reviews | Active since Nov 2012

10 Nov 2015, 20:29

Thrifty has SUCH BAD SERVICE and lies to your face

I booked a car with Thrifty Car Rental, OR Tambo on 2015/09/11 . The person assisting's name was Clinton.<br> <br> Firstly he was EXCEPTIONALLY unprofessional, being very slow to help me and also talking to his colleague continuously and thus taking forever to help me. There was an issue with the booking amount on my credit card (of which Thrifty did not inform me was necessary) and in dealing with this the supervisor Tasneem was also VERY rude. The service from both her and Clinton was distasteful. Apart from the issue with the credit card (which was also a bad experience) the staff did not leave me feeling that they wanted to help. The professionality in Thrifty OR Tambo let's one think of a little fuel station in the Karoo at 02:00 in the morning.<br> <br> Stay away people.<br> <br> Clinton and Tasneem are a poor representation of any company, if I was thrifty I would be ashamed.<br> <br> *Both Clinton and Tasneem refused to provide their surnames saying \there is only one Clinton and Tasneem working here". I was not surprised."""

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply19 Nov 2015, 13:34
Official
Hello Fafmeister,

Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.

Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.

Kind Regards

Customer Care Department