SL
Stephen L
1 reviews | Active since Jul 2019
19 Feb 2020, 09:05
Thrifty Care Hire Bad Communication
I hired a car from OR Tambo on 13 Feb 2020 and returned on 14 Feb. All was good, until I received a debit on my card. I have queried this amount on Thrifty Customer Care email address and as usual no reply after a few days. This is not the first time this email address does not reply. Really bad service
Helpful (0)
Replies (3)0
Replies (3)
Dollar Thrifty Car Rental South Africa's replyOfficial
21 Feb 2020, 18:04Good Day Stephen
Thank you for addressing your concerns with Thrifty Car Rental.
Please forward us your rental agreement number so we can be able to assist with your concern. Please include Hello Peter on the subject line.
Kind Regards
Thrifty Car Rental
Thank you for addressing your concerns with Thrifty Car Rental.
Please forward us your rental agreement number so we can be able to assist with your concern. Please include Hello Peter on the subject line.
Kind Regards
Thrifty Car Rental
Dollar Thrifty Car Rental South Africa's reply21 Feb 2020, 18:04
Official
Good Day Stephen
Thank you for addressing your concerns with Thrifty Car Rental.
Please forward us your rental agreement number so we can be able to assist with your concern. Please include Hello Peter on the subject line.
Kind Regards
Thrifty Car Rental
Thank you for addressing your concerns with Thrifty Car Rental.
Please forward us your rental agreement number so we can be able to assist with your concern. Please include Hello Peter on the subject line.
Kind Regards
Thrifty Car Rental
SL
Stephen L's updateReviewer Update
21 Feb 2020, 18:39Rental Agreement Number: ***
SL
Stephen L's update21 Feb 2020, 18:39
Reviewer Update
Rental Agreement Number: ***
SL
Stephen L's updateReviewer Update
24 Feb 2020, 17:51Rental Agreement No. ***
Thanks for your reply which I don’t accept. The car was filled up 5 minutes before I returned it as it was filled up at the OR Tambo Engen garage. I attached the receipt but your customer care email address does not accept my email which is the reason I rep**** via Hello Peter.
The petrol receipt was given to your office in OR Tambo, so I have no idea the reason we are at this stage. I am very skeptical about this transaction!
Thanks for your reply which I don’t accept. The car was filled up 5 minutes before I returned it as it was filled up at the OR Tambo Engen garage. I attached the receipt but your customer care email address does not accept my email which is the reason I rep**** via Hello Peter.
The petrol receipt was given to your office in OR Tambo, so I have no idea the reason we are at this stage. I am very skeptical about this transaction!
Kindly process a credit on my credit card.
I will await your reply and confirmation or we can continue to communicate via Hello Peter.
My email address: ***
My email address: ***
Regards, Stephen Leo
SL
Stephen L's update24 Feb 2020, 17:51
Reviewer Update
Rental Agreement No. ***
Thanks for your reply which I don’t accept. The car was filled up 5 minutes before I returned it as it was filled up at the OR Tambo Engen garage. I attached the receipt but your customer care email address does not accept my email which is the reason I rep**** via Hello Peter.
The petrol receipt was given to your office in OR Tambo, so I have no idea the reason we are at this stage. I am very skeptical about this transaction!
Thanks for your reply which I don’t accept. The car was filled up 5 minutes before I returned it as it was filled up at the OR Tambo Engen garage. I attached the receipt but your customer care email address does not accept my email which is the reason I rep**** via Hello Peter.
The petrol receipt was given to your office in OR Tambo, so I have no idea the reason we are at this stage. I am very skeptical about this transaction!
Kindly process a credit on my credit card.
I will await your reply and confirmation or we can continue to communicate via Hello Peter.
My email address: ***
My email address: ***
Regards, Stephen Leo