SD
Siphethuxolo D

1 reviews | Active since Sept 2016

17 Jan 2019, 10:29

Thrifty Car Rental *****S YOUR Money

I rented a car on the 15th December 2018 from the Centurion Branch. I made an online payment (in full) and was just left with deposit to pay when I collected the car. The deposit was partially refunded by Thrifty and it was charged onto my account at an amount of R1159 meaning they only refunded R841.

On the 18th December 2018, I made the mistake to rent with the company again. This time the fill deposit of R2000 was not refunded.

Now I am owed a total of R3159 from the rental company and they made an excuse that it was the bank at fault.

I have been in contact with the branch, customer service and my bank. To this day, no money had been returned to me.

I am incurring interest on the amount that is owed by Thrifty and they seem to have no worry what is happening as they only respond with more and more excuses.

I am very displeased with the *****edness of Thrifty to not return my money more than a month later now. I am completely fed up and have resorted to take the matter via a legal route.

I have read many reviews of this nature and it seems they are aware of what is going on and choose to give excuses until I forget.

As previously stated, I have made all contact possible but still I do not have my money today. I want my money back, all rands of what I am owed!

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Replies (2)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply28 Jan 2019, 16:06
Official
Dear Valued Customer

Thank you for addressing your concerns with Dollar Thrifty Car Rental.

We do believe that feedback to your concerns have been provided directly to you.

Thank you

Dollar Thrifty Car Rental.
SD
Siphethuxolo D's update29 Jan 2019, 09:28
Reviewer Update
I am still not refunded fully up till today