THRIFTY CAR RENTAL POOR CUSTOMER SERVICE AND POOR QUALITY VEHICLE

We hired a micro bus, Mercedes Vito in December 2022 for R33 000 for 7 days to take our guests from the US around C Town. This is not a small amount of money. When they handed the bus to us i noticed the fuel gauge at 3/4 full. I approached the chap that handed the bus to us and he said " all Mercedes Vitos have a fuel gauge problem and do not show 100% but the fuel is full" Luckily i took photos of the fuel gauge when i received the car. We then drove off and after a few km's we noticed that the bus was a noise /vibration box and not a bus, it was like driving a bakkie loaded with steel. We could hardly hear anyone talk without shouting at each other. We settled down into our accommodation and after the second day our guests decided that they could not bear the noise anymore and decided to use UBER instead. I called the support/help line a few times with no response. We hardly used the vehicle and only did about 400kw in the 7 days, a real waste of money. On returning the vehicle i filled up the fuel and to my surprise the fuel gauge went full and i paid more than what i received. I also took photos of the fuel gauge. So in actual fact they **** to us about the fuel gauge. I then wrote a complaint to THRIFTY office about the lies with photos, the poor quality of the vehicle and requested an explanation. It took 3 weeks after my continuous emails to them to respond. Their response was that they are still investigating. Eventually they offered to pay R400 for the fuel that i over paid, no explanation why they **** to us and no apology for the state of the vehicle. There is no way the THRIFTY office in C Town did not know of the noisy car as they would have to drive it to fill up fuel. I am also sure that other people that hired it complained about the noise and obviously the THRIFTY office just ignored it and simply rented it out to us. I hope this warns other people of the poor service and quality of their vehicle.