THRIFTY CAR HIRE **********LY HOLDING BACK ON MY REFUND

<p>So I hired a car online from Thrifty car hire but due to unforseen circumstances I had to cancel my reservation which I did so the next day telephonically through their call centre.</p> <p>The booking was sucessfully cancelled on 28 July 2016. I then called 4 days later (2 August 2016) to check whether the payment had been processed and was assured the refund was processed. I was asked to give this about 7 days to clear.</p> <p>I called again on 15 August 2016 and was told that I should log the query through my bank, I did this and was notified by my bank that no such funds were received and that I should make follow up with the sender bank. I sent this communique back to Thrifty and have just received an email stating that I must go and check with my bank.</p> <p>I ran through my bank statement to check again whether I have missed something, and I see no payments to this effect.</p> <p>I am not only tired of being sent from pillar to post but am angry that such admin can be waranteed all in the name of a cancellation of a ticket.</p> <p>I trust that this query will land in the responsible hands of an individual that can actually assist.</p> <p>Highly Irate!</p> <p> </p>